FAQ – Happy School Bag
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The Answers to All Your Questions

If you have any unanswered questions, please don’t hesitate to reach out to us via phone or email. We’re here to help and provide any information you may need.

Bags Collection/Indoor Dropbox FAQ
Outdoor Textile bank FAQ

How often can we organise a collection?

We aim to conduct collections as often as practical.

Typically, schools benefit from both summer and winter collections. However, in larger schools, we've observed that conducting collections once per term yields the most favourable outcomes.

Students and parents eagerly anticipate these collections and often save items for them in advance.

What happens to the clothes you collect?

The clothing we collect is sold to the second-hand market industry, it is exported to various countries worldwide, where thrift markets flourish, providing affordable clothing to disadvantaged individuals and vintage clothing enthusiasts alike. This practice also reflects a growing eco-friendly trend of acquiring second-hand clothes.


Reuse represents a positive aspect of recycling, as it prolongs the lifespan of garments and helps divert them from landfills

How much does the fundraising scheme cost to participants?

It is totally free to all participants.

How can I book a collection?

To schedule a collection, simply utilise our convenient booking form on the website. Alternatively, feel free to reach out to us via phone, email, or text message.

Can I book more than one collection?

Yes, you are welcome to book multiple collections. Furthermore, we offer an increased rate when you schedule two collections in advance.

Can other organisations book a collection, apart from schools?

Yes, our fundraising opportunity is open to a wide range of organisations, including Scout groups, football academies, dance schools, community centres, and more. We welcome participation from diverse groups and communities.

How do you calculate the payment?

What we pay the school is based on a per kilogram rate. The total weight of the collected bags is measured, and the school is remunerated accordingly. We pay the most competitive rates available in the current market.

Can I book any dates I wish to secure?

We operate on a first-come, first-served basis. Given the substantial demand, we highly recommend booking in advance to secure your preferred dates and times. Rest assured; we will make every effort to accommodate your needs.

Do you accept damaged clothing?

Regrettably, we are unable to accept damaged garments as the clothing we collect is specifically intended for reuse. We encourage you to deposit any damaged clothing at your nearest textile waste recycling bank for appropriate disposal.

Is there a minimum collection requirement?

Our minimum collection requirement is 200 kilograms, which is approximately equivalent to 25-30 full bags. If it's your first collection, don't worry about it too much, we'll still come over and collect!

If you have storage space available for the bags, some of the schools we collaborate with often seek assistance from nearby nurseries, clubs, and organisations to lend a hand.

Can we use our own bags?

Yes, we encourage you to utilise your own spare bags and feel free to utilise more bags if necessary. Upon request, we’re delighted to provide our Happy School Bags. By opting to use your own bags, you contribute to reducing plastic usage.

What can we do if our school doesn't have a storage facility?

If your school doesn't have extra storage space for clothing collections, don't worry.

Schedule a bag collection with us on a designated date. Parents and pupils can bring their bags in the morning on the collection day.

What Do We Collect?

We Accept:

  • Adults and children’s clothing

  • Paired shoes

  • Handbags, belts, hats, jewellery

  • Toiletries, perfumes

  • Souvenirs, unwanted gifts

We Do Not Accept:

  • Uniforms, underclothing

  • Bric-a-brac, toys, DVD’S, CD’s

  • Rugs, blankets, curtains, books

  • Household linen, pillows, duvets

  • Dirty, Damaged, or WET clothes

Is the Promotional DropBox provided free of charge?

Yes! We offer all schools a complimentary drop box.

How can my school receive a Promotional DropBox?

Simply contact us to request one and we will deliver it to you.

Where should we position our Promotional DropBox?

Drop boxes should be placed indoors on a dry surface. We recommend placing it in a readily accessible area for both parents and pupils, such as the reception area.

Which schools are drop boxes suitable for?

Drop boxes are suitable for schools with a storage facility, as they have a capacity of up to 7 -15 bags depending on the size and need to be emptied as soon as full to accommodate incoming bags.

What is the purpose of a drop box?

The purpose of a drop box is twofold. Firstly, it serves as a promotional tool, reminding students and parents to bring bags of clothing ahead of the collection day. Secondly, it boosts collection capacity in advance, particularly beneficial for schools with pre-booked collections.

Do I need storage space in order to use a drop box?

Yes, schools utilising drop boxes would require storage space to accommodate incoming bags, as drop boxes only hold up to 7 bags of clothing.

What is the process for using the textile bank?

We’ll install a textile bank at your school, allowing students, parents, and staff to donate clothing at their convenience. When the bank is full, simply contact us, and we’ll promptly collect the donations, paying your school based on the total weight received.

What is the procedure if the school decides to discontinue the use of the textile bank?

If the school decides the textile bank is no longer needed, we’ll handle its removal at no cost to the school.

What are the dimensions of the textile bank?

The measurements are length 90cm x width 119.5cm x height 182cm.

What Do We Collect?

We Accept:

  • Adults and children’s clothing

  • Paired shoes

  • Handbags, belts, hats, jewellery

  • Toiletries, perfumes

  • Souvenirs, unwanted gifts

We Do Not Accept:

  • Uniforms, underclothing

  • Bric-a-brac, toys, DVD’S, CD’s

  • Rugs, blankets, curtains, books

  • Household linen, pillows, duvets

  • Dirty, Damaged, or WET clothes

Is there any cost incurred by the school for the textile bank?

The textile bank is provided to your school at no cost.

Why choose a textile bank?

Opting for a textile bank ensures year-round availability for clothing donations, eliminating the need to schedule specific collection dates, and reducing organisational efforts. One of the best ways for schools to raise funds is through a textile recycling bank.

Do you accept damaged clothing?

Regrettably, we are unable to accept damaged garments as the clothing we collect is specifically intended for reuse. We encourage you to deposit any damaged clothing at your nearest textile waste recycling bank for appropriate disposal.

What is the payment rate per kilogram received by the school for the items deposited in the textile bank?

We offer a payment of £0.50* per kilogram, sorted. We will sort the donations at our warehouse then contact you with the final payment amount (*the current rate may change
subject to prevailing market rates). Payment will be processed via BACS